Add a visual cue at the "Next" button when not all of the "Required" fields are filled
A
Aura Mendoza
I would request that there be a visual cue at the "Next" button, when not all of the "Required" fields are filled. In other words, clients hit "Next" after they have filled in the fields, but nothing happens. The page does not take them to the empty Required fields. The page does not refresh at the top. The Next button does not turn from BLUE to RED to indicate a problem. A note saying "Please complete ALL Required fields" does not display.
I receive several incomplete online orders per week. Now that I've been aware of this issue (from a regular client), I wonder if it is also confusing other clients, and they are moving on to another vendor. I worry I am losing business by confusing and frustrating the client. You only get one opportunity to make a good first impression, as they say.
I just had anonline order, which reported that same problem and the same confusion. Due to this issue, they reached out to a competitor instead of booking with us. This is an URGENT issue that needs to be resolved right away. We are literally LOSING BUSINESS.
The request was added by Aura - ISN Tech Support team on behalf of
Michael Schmidt from HM
L
Lindsay G - ISN Product
Merged in a post:
Add a visual cue at the "Next" button when not all of the "Required" fields are filled
A
Albolt
I would request that there be a visual cue at the "Next" button, when not all of the "Required" fields are filled. In other words, clients hit "Next" after they have filled in the fields, but nothing happens. The page does not take them to the empty Required fields. The page does not refresh at the top. The Next button does not turn from BLUE to RED to indicate a problem. A note saying "Please complete ALL Required fields" does not display.
I receive several incomplete online orders per week. Now that I've been aware of this issue (from a regular client), I wonder if it is also confusing other clients, and they are moving on to another vendor. I worry I am losing business by confusing and frustrating the client. You only get one opportunity to make a good first impression, as they say.
I just had anonline order, which reported that same problem and the same confusion. Due to this issue, they reached out to a competitor instead of booking with us. This is an URGENT issue that needs to be resolved right away. We are literally LOSING BUSINESS.