Feedback

It would be very beneficial for the upgrade settings to include restrictions that prevent a specific service from being offered if another service is already selected in the order.

We would like to have a option that would calculate multiples of a service item to be carried over for payroll so that the inspectors are paid for multiples of that service without manual intervention. For example, if a client wants two of the same water tests(one before filtration and one after) the payroll report currently only "pays" them for one water test and doesn't recognize that the fee amount has been doubled. We would like some way to make it recognize the second test and "pay" the inspector accordingly.

Problem: Currently, there is no option to remove or control the “Download Report” button on the Report Delivery Page. This limits flexibility for inspectors who prefer to direct clients to view the report online or use a specific download link instead. Use Case: Some users include a custom link within the report delivery message that allows clients to view or download the report. In these cases, having the default “Download Report” button can be redundant or create confusion. Suggested Solution: Introduce a configurable setting (e.g., a toggle) within the Report Delivery Page or related settings that allows users to: Enable or disable the “Download Report” button Control visibility based on preference or delivery method This could be implemented as: A checkbox or toggle in settings (e.g., “Show Download Report Button”) Optional per-template or per-delivery configuration Expected Benefit: Improves customization of the client experience Reduces confusion when multiple download options are present Provides greater control over how reports are accessed and delivered

Would love the feature to SMS clients, agents and contacts associated with the order using the ISN SMS number. The app has feature to text but it is using your own mobile #. On the old M3 desktop version it has a great SMS feature that we are currently using instead of app because of this.

I would love a feature where I can get a report for all the time off events for each employee. Or if there can be a new feature of time off instead of just event. Some type of feature where we can get a report of all the time off each employee has taken

An Active and Inactive toggle for Radon machines for when they need to be recalibrated by the inspector and cannot be chosen.

It would be extremely helpful if the Breeze Integration could automatically sync/send information without requiring users to manually navigate to Actions > Send to Breeze each time. An automated workflow would help streamline the process, reduce missed submissions, and improve overall efficiency for inspectors and office staff using the integration regularly.

I’d like to submit a feature request that would significantly improve scheduling accuracy within the online booking system. Currently, when clients book inspections online, they are able to select any available inspector without regard to that inspector’s specific limitations or preferences (for example, inspectors who do not perform crawlspace inspections). This can result in bookings that require rescheduling or reassignment, which creates inefficiencies for both our office and the client. Requested Enhancement: The ability to assign inspection capability filters to individual inspectors—specifically, the ability to designate whether an inspector performs inspections involving certain foundation types (e.g., crawlspace, slab, elevated, etc.). Desired Functionality: Allow inspectors to be tagged with capabilities (e.g., “Crawlspace – Yes/No”) When a client selects property details during online booking (such as foundation type), the system automatically filters out inspectors who do not meet those criteria Only qualified inspectors are shown as available for selection Benefits: Reduces scheduling errors and rescheduling Improves client experience by preventing incorrect bookings Increases operational efficiency for our team Ensures inspections are assigned to appropriately capable inspectors from the start This would be especially helpful for accommodating inspectors with physical limitations or specific scope restrictions while still allowing them to remain active in the scheduling pool. Thank you for your consideration, and please let me know if any additional information would be helpful. Best regards, Rodney Whitehouse Cardinal Home Inspections, LLC

Problem: Currently, once a report is completed within an order, especially when using the ISN Report Writer, the report in the “Inspection Reports” section cannot be changed to private. The only available workarounds are to upload a new document or convert the report to an attachment (when applicable). However, this limitation becomes more restrictive when the report is a URL, as there is no option to convert it to an attachment or make it private. In situations where a company needs to quickly restrict access to a report (for example, due to client disputes or errors), there is no immediate way to do so. Example: An inspector completes a report and later needs to restrict client access due to a dispute or a required correction. Since the report cannot be set to private after completion, the inspector must upload a new document or find a workaround, which delays the process and may expose sensitive information to the client longer than intended. Suggested Solution: Introduce the ability to change the visibility of a report (Public/Private) even after it has been completed. Additionally, extend this functionality to reports generated via URL, allowing users to quickly restrict access without needing to upload a replacement file or rely on workarounds.

Add the option to sync isn with outlook calendar