Feedback

I am trying to get the google reserve and GTM campaign tags. When clicking the link from google reserve the additional URL parameters are gone by the time my script is loaded. It is just a result of how your server processes the data and then re-writes the url so that it saves the session. It’s not wrong, it just cuts out some data we would like to retain.

We are building an integration using the v1 OpenAPI documentation you provided. When we send a GET request to our correct v1 endpoint ( https://goisn.net/sdinspect/json/calendar/availableslots ), your server is incorrectly responding with an error message from your old API: {"message":"missing or invalid action specified"}. This indicates our account has not been correctly configured to use the v1 API endpoints. The server appears to be routing our v1 calls to the old system. Please can you ensure our account is correctly configured to use the v1 REST API at the /json path, as per your documentation? Your ISN account is set up under the 4isn.com domain, so your API calls usually need to use endpoints on that same domain. If you’re using other domains like goisn.net or api.inspectionsupport.net , you might get authentication errors or messages like "missing or invalid action specified" because your credentials won’t be recognized across different domains. What to try: Use 4isn.com as the base URL for all API requests. Ensure your API key or token is used only with this domain. ISN has two APIs: one to access all ISNs, and one to access a single ISN once you know the company key. Since you already have your company key, you probably don’t need to use the Admin API—you can just connect directly to your ISN. How it usually works: You put together your REST URL like this: your domain + your company key + /rest For example: https://4isn.com/yourcompany/rest (where 4isn.com is your domain and yourcompany is your company key). I’m not an expert on ISN’s API, but this is just my suggestion to try and might help fix the issue. It may or may not solve it, but it’s worth a shot. We’ve tried just about every combination we can think of. Various domains, /rest/ vs. /json/ etc. But the results are simply wrong. For example when we try to get a report, or search for one agent Ex: https://goisn.net/sdinspect/json/agents/search?q=Anderson we get a list of all of our agents. This example comes directly from the api.inspectionsupport.net website. This is the same when we look for a report. We get all 70,000 reports back. Our simple goal is just to get the availability endpoint /calendar/availableslots to work and it fails no matter what we do. We just get an error whether we use REST or JSON: { "status": "error", "message": "missing or invalid action specified" } Do you have any companies successfully using these api endpoints? It might be a very simple solution. Our ISN has been in place a long time. Is there something in our setup interfering with the API calls?

Change the SMS History box on the order review to be client as first pop up instead of inspector

I think it would be a good thing to add to the system. A function for scheduling services for a date but non-specific time

Would very much appreciate template versioning, which would allow one to revert to a previous version if problems are encountered.

Add additional filter and sorting options on the Client page, including (but not limited to): Sort by Order Number Sort by Inspection Date or Date Range Combined Filters: Ability to filter by Labels in conjunction with Order Details (e.g., Inspection Date, Status, etc.)

Dear ISN Support, I'm having trouble with your REST API and could use some help. Main problem: No matter what I do with the fees parameter when creating orders, the total always comes back as $0.00. I've tried different fee IDs, different amounts, string vs numbers - nothing works. The orders get created but with zero fees. Here's what my request looks like: { "office": "8a7b9c2d-1e3f-4g5h-6i7j-8k9l0m1n2o3p", "fees": [ { "id": "1a2b3c4d-5e6f-7890-1234-56789abcdef0", "amount": 405, "outsourceamount": 0, "name": "Inspection Fee" }, { "id": "9c8d7e6f-5a4b-3210-9876-543210fedcba", "amount": 275, "outsourceamount": 0, "name": "Sewer Scope SFR" } ], "totalfee": "680.00" // ... rest of the order data } Am I missing something obvious? Do I need to use specific fee IDs for my office? Is there a step I'm missing? I will attach more in a file with some dummy data to exemplify the steps I'm making. Second question: Do you guys have any API endpoints for sending reports or payment requests directly to clients? I'd like to automate sending inspection reports and invoices instead of doing it manually through the web interface. If you have any updated API docs that cover this stuff, that would be great too. The ones I have access to ( https://json.inspectionsupport.net/ and https://api.inspectionsupport.net/ ) don't seem to cover fee handling very well. Thanks in advance for your assistance

Please add the ability to add to the template from the mobile app report writer. This is a big point of contention with me and may cause me to go back to my former software.

Real simple, I want to push an inspection out, but I don't want to run a full short or Long sync, I only want to add this one now

There is a glitch in the report for the upgrade feature report with packages. It is not accurate with what was upgraded.