Feedback

When uploading additional URL based reports to the portal not as additional attachments, only option is to add as the main report and this causes all previous reports to become "public" selection to go RED (unchecked) can this be turned off or optional to be used or turned off. The function is an old fail safe for uploading amended reports. Most software today uses a link that stay the same after updating reports. This makes the function old, obsolete and unnecessary. It is inconvenient to inspectors and clients when an additional report is added and it is the only report visible because the system unchecked all other reports: Sewer, Mold, Radon, Pest, WDO, Pool, ETC... Please advise if this can be removed as this is affecting many of your clients and often upsets the clients and real estate agents when other reports are no longer accessible in the portal.

Similar to how you can assign agreements to specific job types, would be great if I could do the same for the inspection templates I will be using. Also I built 18 additional agreements and will be building ~15 additional inspection templates so if could expand your default offerings in these areas would save a lot of time on the set up side.

Is there a way to put shade or color the scroll bars throughout the templates? This small addition will optimize focus and workflow

when a realtor starts to schedule an inspection with ISN on line scheduling feature and then decides to change the day and time - they hit "start over" thinking this erases their previous entries - It does not - the day and time are still in our calendar - and the inspector still shows as being scheduled for that time slot - we now have to call realtors to clean this up - my opinion - there should be a button for the agents to "cancel" the information they have entered and it is removed from our schedule and the inspector is shown as available - we are going to have scheduling mistake that are going to make us look bad - or we will have days that are available when the schedule show they are not

A suggestion for ISN is to allow users to change the send date without deleting the original mass email and creating a new mass email. It would be more time effective to be able to go in to the original mass email and change the sending date.

IOS has had dark mode for over 2 years. ISN has a battery drain issue for over 6 months. Once again today my phone from 100% to 0% during a home inspection. APPLE STATES On iPhones with OLED screens (typically models X and newer, excluding the iPhone 11 and XR), switching to Dark Mode can reduce power consumption by an average of 42% at 100% brightness. In case you don't know how to do it go here https://developer.apple.com/design/human-interface-guidelines/dark-mode . As the app is only blue and white it should only take an afternoon to change the Blue to White and the White Back Ground to Black Here is a YouTube on how to do it https://youtu.be/DB5uNhIea-o?si=yDqpLN4DsOCwKB-m Come on guys show us your skills this is how it should be

Problem: When adding annotations (such as arrows, lines, or circles) to uploaded images in Report Writer, saving an annotation currently returns the user to the top of the report instead of keeping them at the comment they were editing. Previously, after saving an annotation, the Report Writer would return the user to the same comment and image section. This made it easy to continue annotating additional images within the same comment. With the current behavior, users must scroll back through the report to find the same comment every time they save an annotation. This significantly slows down the workflow, especially for reports containing a large number of images. Example : Many inspectors work on large inspection reports containing 80–100 images. It's common for a single comment to include multiple images that each require annotations. Current workflow: Open an image. Add annotations. Save. Report Writer returns to the top of the report. Scroll back to the original comment. Open the next image and repeat. Previous workflow: Open an image. Add annotations. Save. Report Writer remains at the same comment. Continue annotating the remaining images immediately. Suggested Enhancement Restore the previous behavior by preserving the user's position after saving an image annotation. Instead of returning to the top of the report, Report Writer should return the user to the same comment (and ideally the same image section) they were working on. This would greatly improve efficiency for inspectors working with reports that contain many images and multiple annotated photos within a single comment. Benefit: Reduces unnecessary scrolling. Improves workflow efficiency. Saves time on large reports. Restores functionality that previously existed and was preferred by users. Provides a smoother user experience when annotating multiple images.

Problem: The Duplicate Inspection and Reorder Inspection features can cause confusion because the new order may remain linked to the original order. When users try to copy inspection details such as the address, client name, or other order information, but need to change specific details like the agent, changes may carry over to the other linked order if not handled correctly. For example, if a user duplicates or reorders an inspection and then updates the agent, the agent information may also change on the original order. This can create issues with incorrect agents, clients, or order details being applied across multiple inspections. Example An inspector has two inspections at the same condo complex for different units, with different clients and different buyer's agents. They use Duplicate Inspection or Reorder Inspection to save time by copying the address and inspection details. However, when they update the agent on one order, the change may also affect the other order because the records are still linked. Suggestion It would be helpful to have an option to duplicate or reorder an inspection while automatically unlinking the new order from the original order from the start. Ideally, the user could choose which details they want to copy over, such as address, services, fees, client, agent, or notes, and which details should remain separate. This would make the feature easier to use and help prevent accidental changes to agents, clients, or other linked profiles.

Allow for Decimal points in the sqft of the online scheduler and order form, I've noticed a lot of clients/realtor add the decimal points on the sqft when booking and it doesn't work for calculating the total fees it just add extra numbers to the full sqft like 119795sqft instead of 1197.95sqft

The payment link option is on in online orders. This does NOT require people to pay at time of order, it just gives them the option, but it's not a requirement. I'm hoping you have a solution for us to make this a requirement, otherwise prevent the user from scheduling the order.