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Is it possible to schedule different inspectors to arrive at different times for an inspection? Alternatively, can we schedule one inspector for multiple services on different days? For example, at 123 Main Street, we have a general home inspection, radon test, mold inspection, water analysis, septic inspection, and LEAD inspection. Two inspectors will visit the property on different days and times. One inspector will perform the general home inspection and start the radon test on 01.0X.24, then return on 01.0Y.24 to collect the water sample, pick up the radon test, and complete the septic inspection. The LEAD inspector will visit on 01.0K.24. I would like all these dates and times to be automatically included in emails sent to agents and clients, along with any necessary instructions for each service. Currently, I know it's possible to schedule multiple inspectors, but not at different times. As a result, we have to manually send separate emails with appointment times because the automated emails only show the time for the main home inspection.

I would like to be able to block an inspector from being selected on the order form when they don't perform the service selected. And a banner show that says "the inspector you selected does not perfom x"

You have allowed for postal code (vs zip codes) for your Canadian users which is great. We don't really use 'county' here - closest correct term is likely Regional District - it does autofill from the mapbox validate address button. Not sure if I have selected the correct category (manage settings) for this or not?

I would like the order form to be able to change based on choices made. Inspection Type: Residential opens 1 order form, Commercial opens a different order form, Stand alone service can have their own forms, Radon, Environmental Within each order form you have adaptive questions. Commercial - type of Building, specific questions can appear based on choices. Warehouse will not have the same questions as Multi Family.

The Credit Card Batch Report, for both the older and newer versions, does not have filter options to set the date in chronological order. Please allow the Date column to be sorted by ascending/descending

The foundation type should have an area to exclude which inspection types you don't want the fee applied to. Just like the property age fees has.

Does ISN have any plans to add CRM features so we can add notes to each time we follow up with an agent? And be able to do proper follow up. At the moment we need to use an external CRM

It would be awesome to integrate ISN with Salesforce!

we have multiple agents that have started orders online or through their rep dashboards. They then call the client (or get otherwise sidetracked) to see what time they would like to do the inspection. When their client gets back to them 30+min later and they go back to the browser window they left open, the info they already filled in is missing. So then the re-enter the info (annoying to have to do it twice) adn on our side we end up with an order and an incomplete order. Or sometimes two incomplete orders and a confused email and phone call from the real estate agent. It would be immensely helpful if there was a solution, such as the real estate agent being able to go in and complete their own incomplete order. Would make sure they get the time they want asap, not create additional work for our agents or us, and ensure we don't get double booked.

Scheduling. A. Have a map or show drive time for unscheduled AND scheduled inspections for the day. Many times we are waiting on the confirmation from the listing agent to schedule an inspection so it remains unscheduled and we want to schedule around it but we have to move out of the software into Google Maps to find how far it is away. This would benefit everyone. B. It would be REALLY great to know the closest inspection to the one you are currently scheduling for the week. C. Why oh why can't the system recognize when I pick an existing client for a new order who their realtor was for the last order? We have to ask the client or go back to a previous order and check. Very time consuming and would be so helpful if the system pulled it up automatically. D. Would be helpful to have the next open spot to pick from on mobile instead of guessing. Communication. A. The mobile phone text alerts should go to all mobile numbers in a profile - currently it only goes to the first one listed. Probably need an opt out box for it but it would be monumental. B. Can we PLEASE have more than one person in a profile? Currently we have to put one name in the first name field and the other name in the last name field. For clients - there may be two that want communications and if I am sending the hubbs the wife gets communication with her husband's name (not hers). For buyer's agents it's the same gig and generally they have problems with getting into their dashboards with multiple email. For sellers agents it's the same issue, however, we also use this profile for builder sales agents and many times we need the sales rep and the construction manager in there. Mobile only: Can we please integrate a link for the address when looking at today's inspections so it launches directions? Currently we have to cut and paste or go to the direction app we are using and type it in. Not mobile friendly. Pricing: Could we have the sq. ft. pricing on the mobile app - it still says Soon your ISN app will calculate fees! - Not sure what they meant by soon... Pay at Close - have it work for the mobile app I'll stop there for now.