Feedback

Being able to add the secondary client to an inspection agreement when there is one, so the agreement shows both clients names, current addresses, etc. Currently you can add them only on a primary client entry under one current address

The AI Repair Request Builder is terrible. It needs to ONLY pull from the Summary and/or somehow distinguish between actual deficiencies and informational notes. The report I just sent out has MULTIPLE errors on the request builder to include: reporting lint buildup in the dryer vent as a safety hazard (it is a new build… we have a generic comment that states to clean the vent periodically to avoid lint buildup), it calls out malfunctioning or missing smoke alarms (again, we have a generic comment about testing alarms and making sure they are in the proper locations), there are checkbox items for “Standard inspection limitations notice”, “General drainage and environmental impact notice”, “Exhaust fan integration information” “Table of contents and structural systems overview”, and I am sure there are more that I overlooked. These types of things are not needed and will just confuse agents about why they are selectable repair requests. I do not want anything to do with this feature if this is what the product produces.

I have been a subscriber of your software service (ISN) for many years. I was excited to be able to try the ISN report writer for the 1st time in an upcoming inspection. So, I pulled up many test reports to look at and try to learn the system. In the process, I have many templates active in older reports. I was trying to delete the many templates and discovered there was NO WAY TO DELETE a report. This is a failure in many ways. As inspectors’ things can change on a dime and we have to adjust on the spot. The fact that I cannot remove a template from an inspection is a very difficult position to be in. I am pleased that you think that home inspectors are mistake free, especially with the 45 pages of information that we add to every report. However, mistakes do happen, even to home inspectors. Why was this key function left out of this report writer? This may reflect negatively on your ability to retain clients. I hope that you install a delete button very soon. I cannot be only one who does not want to fight through old reports that will never leave the queue.

In the report designer, the "Ratings and Definitions" setting lets you choose how the ratings and overview appear, but this setting does not apply to the PDF report and is only visible in the full report. Please make it visible in the PDF report as well.

Can an Inspection Flag state be automatically updated based on the value of a custom dropdown control on the Order Form? For example, if our custom “Radon Status” control changes to “Picked Up,” we want the Radon Inspection Flag on the Scheduled Inspections grid to automatically change to “Picked Up.” If this cannot be done natively, is the Inspection Flag state writable through the ISN API or Web Hooks?

Can we do one or the other? 1. Have the services gfees autopopulate the Inspectione fees and be seen in the inspection Fees tab? Ideally when one is checked or clicked, the other is populated to the work order. 2. Display the upgraded services list to the right of the Inspection fees so we can reference which fees to add WITHOUT having to toggle back and forth between screens. The simplest solution would be to add the fees as the services are checked and vica versa. If a fee is added, the appropriate upgrade service is marked. This will ensure the work orders are correctly displayed to the inspector and the revenue is tracked properly in our reports.

Currently, you must click the Back button multiple times to return to the beginning of the report where the cover photo is located, which can be cumbersome when working in larger reports. Additionally, when multiple templates are available, they are displayed together in a way that may cause inspectors to accidentally select or work within the wrong template.

When a TREC REI 7-6 report is downloaded to a PDF, the size of the pictures in the report measure ~1" high x 1.25" wide. This does not allow the reader to see any of the detail in the picture. Is there any way to increase the picture size so that the detail is legible? I have attached a REI 7-6 Report PDF that I did using another company's software vs. the ISN PDF Report as an example.