Feedback

Buildfax recently added MFA so when you click the link in the OF it won't allow you to look at the report, even when you have an account with BF, since it now requires you to log in separately

Radon appointments should be scheduled based on the available hours set for the inspector performing the appointment. Specifically, weekends or holidays should be skipped when scheduling pickups that occur after the inspection, as long as the time is not available on the inspector's calendar.

99% of the time the contact for radon monitor pickup is the seller's agent, but the default contact is "buyer", which is the contact 0% of the time. %radon-contact-type% should allow customization of the order of choices.

Hello, On my reports, I do an outline format for RR items when there is more than one item for that section. This does not translate well when completing the repair request report. All the outline items are condensed into one paragraph and that makes it hard to read and deal with. See attachments for details: 1. The first shows the outline on my report, 2. The second shows what it looks like when compiled in the RED 3. The third shows what an agent would have to do to make any since out of it. The RED needs to keep my outline as shown on the report and not condense it to a paragraph that makes it hard to work with. This is a high priority suggestion. I need immediate feedback on this.

Report preview without internet or cell service needed. So if you are working in an area without internet or cell service and you just completed your inspection and your client is standing there waiting for a summary of your inspection on the house that they want to buy. You go to review your report and it says no internet available. You just spent four hours on the inspection and you have no way of showing your client what you have found, not good.

We deal mostly with BA and it would be good to know quickly which is a BA and which is an SA.

Please allow support to have the Feature Request Portal INTEGRATE VIDEOS to be uploaded for speed and efficiency in understanding what users are experiencing! It took me multiple calls (and hours of my life experimenting) to finally find out that certain features in ISN Report Writer were NOT as described by one support specialist. I used to be a software test engineer and I just KNEW this feature that was described would NOT work. Please review chats specifically from Levi on October 25 concerning North Starr Inspections. For whatever reason, it looks like Gala had picked up the thread but all of a sudden, I don't see that original chat from Levi where I brought this up. It was concerning just having a text entry for things like Temperature versus adding stupid ass checkboxes and then having to scroll through them. To be clear, Gala was helpful but Levi didn't even test out his theory that I could just remove "form element" and add "text entry" but rather just told me: "You can delete any unwanted information by clicking the 3 dots and then click "Remove From element". This was completely wrong. Gala told me that she submitted a "text entry feature request" for things like Temperature, Home Year Built, etc. A drop down or checkboxes is utterly stupid in these instances. What inspector has time to scroll through a shitload of years or temperatures to find their particular one for that day or inspection? NO ONE. At least she TRIED it out and found that IT DID NOT WORK. Hours of my life wasted when a simple freaking video would have showed what was going on. UUUUGGGHHHH! Uploading GIFS are NOT helpful. Allow a damn video to be uploaded so you can understand the problem easier. Some people are not technical per se but creative. I am actually both, but I described my problem and what I was facing intelligently and it was still not understood WTF I was talking about. Also, please practice fuc**** UNIT TESTING! At least try to repro the problem rather than look it up in some online informational. Gala practiced Unit Testing and found that what I was saying was truth and facts - Levi was like "Yeah this is what the manual says." That's kind of bullshit. You guys are GREAT at what you do, but if you want to compete then you need to upgrade ISN Report Writer or at the very least, allow integration for an HTML report upload and On Demand PDF downloads from outside sources like Palm Tech or Home Inspector Pro or else you will risk losing ALL of your business to them, to include billing, scheduling, etc. People like one stop shopping. LEARN FROM THAT. ISN Report Writer reports have like ZERO CUSTOMIZATION compared to PalmTech, Home Inspector Pro, etc. I couldn't even upload and resize our company logo properly! AND THIS IS THE LAST THING: I uploaded my current Palmtech PDF report so Levi could see what I was talking about with efficiency and not wasting lines and consuming extra space with page breaks, line breaks, etc. I know he gave like zero fu**s about that and probably didn't even open it, but that's his mistake. CASE IN POINT: The little condo I did ended up being 53 flipping pages and it was all of 574 ft???!!! WTF? Customers do NOT like that at all. The average size report for a 2,500-3,00 sq ft home is 50-55 pages. Please LISTEN and LEARN from your customer. If you don't, they will just go elsewhere. Thank you.

It would be great if a report has the option to add text and not only check boxes for additional input.

For the client signature on the inspection contract please change this to be more like docusign whereas you choose a signature to be used and you do not have to use your finger or the mouse to sign. Next add a 1,2,3 negative magnification on the camera setting when using an ipad to take the pic, its to magnified, in a small room all you get is a very small view of one part of the room (small bathroom). You may be able to adjust this on an iphone but not on an ipad. Thanks

I would like to be able to arrange the contact options so that the Seller's Agent is listed first. Our call center doesn't change this option so it always says to contact the client for pick up. However, we almost always need to contact the seller's agent to confirm a radon pick up.