Feedback

It would be great if you could send a SMS text to client and buyers agent at the simultaneously

a report to find the total numbers of all the SMS sent out, received. Particularly the SMS templates created for follow-ups. This is to measure how well the feature is being utilized.

Hello, specifically ht-citrushernando was requesting this feature, which we don't seem to have at this time. Feature to Develop: Enable ability to forward the ISN SMS notifications to a phone (SMS), as opposed to just email notification, as it's currently available. For inspectors out in the field, it would be extremely helpful to be able to view SMS notifications from ISN, especially since it can easily end up with inspectors having a re-visit due to not seeing the notification till they return to office. If they had the ability to see they have a "SMS Reply From X" they could login to ISN, view the notification (If not sent with the notification; however email is setup) and return to the site to preform additionally requested work/answer questions. Follow up with updates for this feature to: gaige@hometeam.com Thank you!

Please create a feature where an auto-response "away message" can be setup to respond to any texts received through ISN when we are closed for holidays, vacations, etc. IE, Gmail has a "vacation responder" where you can turn it on/off, setup dates for when the responder should be active, and an area where you can type in the message that they will receive during that time.

If a client or agent replies to an SMS, the reply is sent to me via email. I would like to receive a text message instead. Thank you

If an inspector arrives for a radon pick-up appointment and the person responsible for granting access has forgotten about the appointment, the inspector may have to wait unnecessarily. If a notification were sent one hour before the appointment, it would serve as a helpful reminder, ensuring timely access and avoiding delays. Suggested Solution: Implement a Radon SMS event feature that allows users to configure notifications specifically for the seller's agent or buyer's agent. The trigger for this Radib SMS event should be tied to the date and time of the scheduled radon drop-off or pick-up appointment. This would ensure that the agent receives a reminder, such as an hour before the appointment, helping inspectors avoid unnecessary delays and improving overall efficiency. Additional Notes: This feature would enhance communication and coordination between parties involved in radon appointments and support a smoother inspection process.

Add a time offset field Example: %InspectionStartTime - 30 mins% or any time desired to SMS templates, allowing users to specify times adjusted before or after the inspection start. This enables automated messages with customized arrival times, such as requesting early access to a property.

Please consider creating replacement values, particularly first and last names, for labels. I have 12 databases in ISN with thousands of names. When sending an SMS or email event, I cannot address them by name unless I manually type their name. It is extremely monotonous and time consuming to have to do so.

In SMS events it would be fantastic if we could have email replies go directly to the home inspector that is on the particular order. For my situation I am sending SMSs to get a response to see if clients and their agents plan on attending the inspection. The office email will get all replies since I do not want to add all of our inspectors to receive those emails. It would confuse them since there is limited info on the replies. It only shows a telephone number and then they would have to search their orders to see if the reply was for them and from which inspection. Hope that makes sense. I am posting an example of the SMS email template I am preparing for your reference. Hello %clientsfirstname%. %inspectordisplayname% is en route for the home inspection at %orderaddress1%. It is important for us to know if you plan on attending the inspection. Please reply with: (1) I will be attending (2) I will NOT be attending (3) I am unsure / would like a call from the inspector before departure. Thanks, %company%

Create the ability to send PDF in SMS automation. Can use a hyperlink, but would prefer the client sees a PDF image and clicks on it.