Feedback

Creating a mass email for Contacts can be pretty time consuming when only one contact type per email can be chosen at a time. I suggest changing the contacts page under mass email to have checkboxes like the Agents/Clients page. In fact, since agents, clients, and contacts all have their own contact databases, it might be more beneficial for each to have their own mass email page with the current checkbox functions.

I have over 4000 agents on my mass email distribution list. Typically I get a readership of between 20 to 30%. I need a feature that will allow me to resend that mass email to the other 70 to 80% of the agents who did not see or otherwise open the email the first time it was sent. I would do this perhaps a month after the original send. Right now, in order to do that I have to resend to every individual agent and this can take me hours to perform. I am certain that you talented programmers can create a feature, or even an Agent Label that will identify all agents taht have not read the email, so that I can resend with just a few mouse clicks, instead of a few hours.

Our marketing person has been requesting to send mass emails to our agents to certain areas of our town. Example southside or northside. Right now the only option is to add labels to every agent. This is not feasible. We would have to add over 2000 labels for the agents on the south side only to have them be out dated next month. Agents move offices multiple times in a year some times. Being able to send out these emails to agents by zip code or even a multiple zip codes would be even better.

Add option to mass emails to be able to send to multiple zipcodes, so can target market specific areas.

Can you add a feature to Exclude both Agents and Clients for the last 1 month, 3 months, 6 months, 9 months and 12 months? Sometimes I want to send out a promo, but I don't want my most recent Agents and Clients to see it, because they may have just done work with me and then feel cheated that they weren't able to get the promo. Please consider this addition. Thanks!

All mass emails are reviewed to ensure compliance - understood. The problem is scheduled emails are not reviewed until the day/time they are scheduled to be sent. This is a problem. They need to be reviewed when submitted. When there is a problem with the review, this delays the email being sent. There is no reason to not review emails when submitted. Reviewing them for approval at scheduled time of sending delays the email being sent. Some of these are time sensitive with a promotion. This is a broken system.

The updated design of the mass mail interface appears sleek, but it's becoming more challenging to swiftly approve a large number of mass mails. In the previous version, distinguishing between the options to open the preview and to approve with a simple color-coded identification allowed for a one-click access to each action. However, in the current version, one must first click on the dropdown menu and then take an additional step to open the preview. Similarly, the approval process now involves two extra clicks, turning a two-click process into a four-click process. While this might not seem significant for a single email, when users generate around 50 mass mails, it significantly delays the review and approval process, making it more tedious and time-consuming.

Currently, you can run an agent report by a specific date range, etc. and instead of downloading the results, you also have the option to generate a mass email from those results. I would like to see the same feature added for running a client report based upon a date range and specific inspection type. The only help suggested here is to create a client label, but the time to add these clients to the label would be prohibitive or require a special upload to ISN.

I love the ability to select mass email recipients by labels. But you can make selection much more powerful. Currently, you only allow selection my addition of labels, but you don't have a way to DESELECT by labels. i have a huge need to be able to send to all my agents, but with exceptions. If there is any doubt about what I am asking you to do, or why it is so valuable, please call me! Please give me a status on your decision and possible timeline for implementation. Gary Schwarz, Soft Landings Home Inspection 805.807.7334