Feedback

ISN's JSON API's webhooks are not being triggered as expected. In using ISN's JSON API, specifically the webhooks resource, to provide events when certain inspection-related events occur, like ordercompleted, I'm finding that the webhooks are created successfully and I receive a webhook UUID in the response but the webhook does not trigger when an ordercompleted event occurs. To provide more context: Webhook Creation: After calling the POST /hooks endpoint (example below), I receive a successful response, confirming that the webhook has been created. curl -X POST 'https://[DOMAIN]/[COMPANY KEY]/json/hooks?method=POST&type=ordercompleted&url=https://webhooks.surge.reviews/isn/jsonapi/ordercompleted' -u REDACTED_ACCESS_KEY:REDACTED_SECRET_ACCESS_KEY Response Example: { "id": "f4ad1157-db13-49e8-bdb8-0a9237fe5f02", "url": "https:\/\/webhooks.surge.reviews\/isn\/jsonapi\/ordercompleted", "method": "POST", "type": "Order Completed" } Issue with Event Triggering: Although I receive a success message for the webhook setup, no requests are being sent to my endpoint when orders are completed. I can confirm that orders have been completed, as webhooks set up manually in the ISN application interface trigger correctly for the same event type. Steps Taken to Troubleshoot: Tried various URL encodings, added additional headers, and configuring different url formats without success. Confirmed that similar webhooks set up via the ISN UI (rather than the JSON API) trigger reliably, indicating a potential issue specific to API-created hooks. Request for Assistance: Any insights into resolving this would be very helpful. Our goal is to support ISN customers better by enhancing functionality for their inspections and reviews. Let me know if any additional details or testing would be helpful on our end.

We use a report writer called Tagzter that can send the report to the ISN record but can't complete the inspection, so we have to go in and complete it manually. They say that ISN is not providing them with the proper access to be able to complete the inspection, even after multiple requests. What can I do to facilitate this?

-Zillow has stopped including the information under Utilities about whether it is Public or Private Water, requiring me to go to 'Redfin' for the information. Zillow also does not list who the listing agent is in Maine, requiring them to go to 'Redfin' for the information. -Zillow also does not list who the listing agent is in Maine, requiring me to go to 'Redfin' for the information.

We would like OneDrive to be added as a valid backup source to go along with Google Drive and Dropbox. OneDrive is a standard file sharing option throughout the industry and is included in our O365 licensing, so we are able to maximize and streamline our costs. Also, by enabling OneDrive we get the 1-2-3 backup industry standard for data protection as we can use our O365 backup service to backup ISN data offsite. This has high/critical visibility with my Executive leadership.

It would be awesome to integrate ISN with Salesforce!

Right now there are several steps, per inspection, to send clients, invoices and payments to quick books. it would be nice if there was one button that does this automatically

When you using Post Payment sale could there be other options such as Paypal, Zelle, Venmo and CashApp?

We need to integrate our customized CRM with ISN. Our CRM allows us to follow up with agents that we meet. In order to better understand where our business is coming from we need to see when agents that are entered into the CRM schedule inspections. This will give us conversion data. Core Inspection Group

Integration with Pruvan, NVMS, EZ Inspections

We are an alternative to Buildfax. Depending on how much usage ISN has for pulling permits, we can work out a deal that befits the profit margin of our company, and yours. Attached is a sample request that the clients will see. I’m sure of you have a Buildzoom API it will function the same, only our pricing it way better.