Feedback

In my area, I have to charge different taxes based on the city I am working it. Right now, I have to have the online and office scheduler calculate all of the taxes and then manually remove those that don't apply to the location of the inspection. This is especially confusing when a client is using the online scheduler as it adds additional fess to the base inspection fee. It would be nice if ISN could assign only one tax automatically based on each city or zip code. This would prevent multiple taxes being applied to the online scheduler.

Feature Request: The option to enter the client information by the Seller's agent instead of the Buyer's Agent. (a listing agent ends up scheduling an inspection for the buyer about half the time in my market)

It doesn't get resized on my Samsung S8+

I'm loosing online scheduled jobs because the client gets lost at the end and do not finish or submit the order. They say they couldn't figure out how to finish the order, even though the option to submit is at both the beginning and end. I tried the scheduler myself again and have to agree. The submit inspection inspection order should be a big, bright banner or something.

Ideally I would like for a client to pick the building type and then based on which type of building they choose different options are available below. For example, on a single family home I want pool and foundation type required. For a condo, I would like for those box not to be present. The more streamlined the booking process the better the experience for the customer. Wading through irrelevant property options in not necessary.

I would like the order form to be able to change based on choices made. Inspection Type: Residential opens 1 order form, Commercial opens a different order form, Stand alone service can have their own forms, Radon, Environmental Within each order form you have adaptive questions. Commercial - type of Building, specific questions can appear based on choices. Warehouse will not have the same questions as Multi Family.

Would like to see a once a day setting in the OS for inspectors that only want 1 inspection per day.

Have the option for clients to build their own bundle for packages on the online scheduler during the scheduling process

When scheduling an Online Order I want the agents to not only be able to chose what inspector they want (which they already can) but I want them to be able to click a check box that says they want "Only this Inspector" for that inspection. That way we know if they are specifically choosing that inspector or if they just chose them randomly. It might also help if there is an option for "Any Inspector is Fine" and they are randomly assigned an inspector or that can be a checkbox and we know that we can reassign the inspection to a different inspector if needed.

Hi. Is there anyway that we can add mileage fees to online schedule created by our clients?