Feedback

Most agents/clients have trouble locating the coupon code box on the online scheduler it should be at the bottom of the last page after the list of services not off to the side

At the moment, when scheduling orders online, if the user scheduling selects "seller's agent" as the role, the system displays a "homeowner" field. If the agent scheduling online is a buyer's agent, the system displays a "home buyer" field to fill out. The buyer's agent had requested that the listing agent take care of ordering the inspection for her and her client because she works over in Kansas City and is not familiar with local protocols. The listing agent logged into the online scheduler and identified properly as the seller's agent. When prompted, the seller's agent entered the sellers name , email and phone number as requested by the scheduler. If the buyer had not called in this morning with questions about the inspection, we would have pursued a signature from the seller instead of the homebuyer in order to go forward with the appointment which would have been a major problem. Please fix the ONLINE scheduler so that it stops requesting buyer or seller information depending upon how the person scheduling identifies themselves. We had a Seller's agent start the inspection

The online scheduler first gathers the preferred date of inspection, then the inspection address, then the clients information. Recently a client began an online order then backed out before entering their information. This lack of information prevented me from having the clients contact to follow up on the order. My feedback/suggestion is for the online order form to request the clients contact information earlier in the process so that if they back out the inspector will be able to follow up in attempts to book the order.

We have built a custom online booking scheduler and successfully integrated it with the ISN REST API using the recommended controls-v2 structure. We are currently facing an issue with controls of type TriggeredDropDown (e.g., our Utility dropdowns like ID 152/Water, ID 153/Gas, ID 10/Electricity). When we update these controls using the REST API's controls-v2 array (for example, sending {"id": 152, "value": "Yes"} ), the REST API successfully saves the value in the database and returns it correctly when we fetch the order details via GET. However, in the ISN Order Bravo User Interface, the checkbox trigger for these controls remains unchecked, which causes the dropdown selection to appear empty or hidden to our office team. To work around this, we are currently forced to emulate a web browser session to log in to goisn.net and POST the raw form fields (e.g., obtdd152=true , obtdd152chk=true , obtdd152val=Yes ) directly to /order-bravo/update . Could you please update the REST API ( controls-v2 / OrderControlEntry schema) to either: Automatically set the active/checkbox trigger state to true when a valid dropdown value is sent for a TriggeredDropDown control. Or expand the REST OrderControlEntry schema to accept a chk or checked boolean parameter (similar to the UI form's obtddXXXchk field) so we can activate the trigger checkbox directly. This would allow us to completely retire our web session login workarounds and rely entirely on the official developer REST API. Thank you!

I’d like to submit a feature request that would significantly improve scheduling accuracy within the online booking system. Currently, when clients book inspections online, they are able to select any available inspector without regard to that inspector’s specific limitations or preferences (for example, inspectors who do not perform crawlspace inspections). This can result in bookings that require rescheduling or reassignment, which creates inefficiencies for both our office and the client. Requested Enhancement: The ability to assign inspection capability filters to individual inspectors—specifically, the ability to designate whether an inspector performs inspections involving certain foundation types (e.g., crawlspace, slab, elevated, etc.). Desired Functionality: Allow inspectors to be tagged with capabilities (e.g., “Crawlspace – Yes/No”) When a client selects property details during online booking (such as foundation type), the system automatically filters out inspectors who do not meet those criteria Only qualified inspectors are shown as available for selection Benefits: Reduces scheduling errors and rescheduling Improves client experience by preventing incorrect bookings Increases operational efficiency for our team Ensures inspections are assigned to appropriately capable inspectors from the start This would be especially helpful for accommodating inspectors with physical limitations or specific scope restrictions while still allowing them to remain active in the scheduling pool. Thank you for your consideration, and please let me know if any additional information would be helpful. Best regards, Rodney Whitehouse Cardinal Home Inspections, LLC

Allow the initial Online Scheduler notification to include key details (e.g., client name) or make it configurable, instead of sending a limited alert.

Multiple Inspectors present themselves to add based on higher square footage properties.

I need to add more than one buyers agent and sometimes an assistant please make the change on the inspection order

A given amount of inspections capable to be booked for an inspector on a certain day, regardless of the amount of timeslots available on the schedule.

Updates to the “order started” email/SMS notifications now send messages immediately but often with incomplete information (missing client details, address, or inspection time). This change is impacting inspectors who rely on these notifications to quickly contact clients, causing delays and workflow disruption. While full details are included later in confirmation notifications, the timing is not ideal for many users. We’ve received multiple complaints, including from a long-term customer who reports business impact and is considering switching platforms.