Auto resend emails when inspection rescheduled
P
Perryfarnum
Please update the email send system to provide automatic resend of Confirmation and Reminder emails when an inspection date, time or cost changes. Currently, the system requires manually triggering the resend. This does not provide current times and dates to the client or agent and causes missed dates and time, lost pay.
If this feature could be turned on or off by each company that would allow those not wanting this feature to turn it off.
B
Bridget
Still no fix for this? Was asking for help today to see if an email event could be retriggered when inspection has been rescheduled. Or even possibly having a trigger for events when an inspection has been rescheduled. Was informed that none of these are currently possible
Janaya Fix - Product Management
Merged in a post:
Email triggers
p
ppyle
New construction never has the exact date of completion until the last week and clients hire us well in advance. When rescheduling there needs to be some way to automatically trigger reminder emails even if they have already been sent. It used to be I could unschedule and reset the date and that would clear out the previous emails and send them like new. That feature worked but now it’s gone and I’m having to track these to remind the uncooperative builders to let me know of the new dates. This is why I use ISN. I’m not a large enough company to hire people but too big to maintain on my own. Any assistance would be great to prevent me from spending so much time tracking theses on my own.
Janaya Fix - Product Management
Merged in a post:
Rescheduling
b
bbates
If a change occurs after a inspection has been scheduled and the 3 emails go out to both agents and client, they system should automatically resend the emails with the new time and date.
Janaya Fix - Product Management
Merged in a post:
Reschedule Email Events
r
rhill
When an appt is rescheduled, we would like the option to reschedule the email events. Often all of the email events has sent out all emails. We are asking that these email events be rescheduled, especially if the appt is reschedule a week or so in advance. The reminder appts really need to be resent. Currently this has to be done manually. How can you remember all the appts that have been rescheduled easily?
Janaya Fix - Product Management
Merged in a post:
Reschedule email
awesterburg
I don't think that there is a trigger to send a Reschedule email, when an order has been rescheduled.
Is that correct?
This seams like a feature that should be available.
Janaya Fix - Product Management
Merged in a post:
Reschedule Email
P
Paul
Under options there should be one that says reschedule this order, that sends an email, like the one for cancel this order.
Shannon Gatewood
Absolutely, this should shoot to the top of the To-Do list!! Not sure why this has not been implemented yet and why it does not have more votes/traction.
Justin T Slusher
I would like to see this happen as well.
k
kcollins
I would have thought that this was already happening. I made an assumption that when a client rescheduled an inspection, that a new confirmation reminder would be sent right away and 24 hours before the new date!!!