Problem : Currently, Inspector Schedule Emails in ISN are sent from an email address that is not configured to receive replies [isn+wchomeinspection@smtp.inspectionsupport.net]. As a result, inspectors may attempt to respond to these notifications, but their replies are not received, monitored, or tracked within ISN. This limits communication between inspectors and office staff.

Example : When an inspector receives an Inspector Schedule Email and attempts to reply to confirm availability, ask a question, or provide an update, their response cannot be tracked or accessed through ISN. As a workaround, users can create notifications through Email Events, which allow inspectors to reply directly to the emails. However, this requires additional configuration.

Suggestion: Allow Inspector Schedule Emails to support incoming replies, ideally by routing responses to a designated email address or making them accessible within ISN. This would improve communication between inspectors and office staff, streamline scheduling workflows, and reduce the need for alternative Email Event configurations.