Feature Suggestion: Add an easier way to mass select or deselect 'Send SMS Events' within an agent profile. Thought of a easier place to have it, maybe on the Agent Grid so inspectors can select or deselect SMS without having to open each agent profile
ISN Product Management
Hello awilson! I have a few more questions for you:
- Can you provide more context on how often you need to select or deselect 'Send SMS Events' within an agent profile?
- Are there specific scenarios where this feature would be particularly useful?
- Would you find it helpful if there were additional options for managing 'Send SMS Events' beyond mass selection/deselection?
a
awilson
ISN Product Management
Can you provide more context on how often you need to select or deselect 'Send SMS Events' within an agent profile?
I use this feature daily.
Are there specific scenarios where this feature would be particularly useful?
I need to able to select (and make edits) to any of the 16,000 agents in my agent database for SMS purposes (or any purpose). When ISN uploaded this large database on my behalf I had not idea that none of them were setup to receive SMS. Now I have to endure a very long, tedious, agonizing process of:
- Searching each agent by name....one by one then
- manually selecting (send SMS event).
I need a much faster way to select this option, specifically in mass!
Would you find it helpful if there were additional options for managing 'Send SMS Events' beyond mass selection/deselection?
Yes, if there was a back and forth option so once you are in the agent database, you do not have to close out and search another name. The ability to move or toggle between names would alleviate some of the pain. The search only option is old and antiquated. We have too many contacts to have to search one by one with no expedited option.