Issue embedding images from Canva
c
calcorn
The images when added are not as clear as the image from Canva it looks like when it is uploaded it is getting resized and that is affecting the clarity. We need a tool to fix the quality of the image, or better guidelines for what format is best when saving an image in CANVA to embed into an email template.
c
calcorn
I have tried saving them as jpg and png. Increased quality. Nothing changes the image in ISN. Your team has tried to assist by embedding the image for me, but the HTML embed code gives a "full-sized" option that doesn't embed correctly. The size is 1545 x 2000 px. That can be adjusted, but not sure what size is best for ISN. Any size image if it has TEXT within it goes blurry.
ISN Product Management
Hiya calcorn, thanks for this post! I have a few more questions for you:
- What file format are you currently using to save images in Canva before uploading them?
- Have you noticed if the issue occurs with specific image sizes or resolutions?
- Are there any specific email clients where the image quality issue is more noticeable?