Limited to one selection
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D
Dfoster
When attempting to select a description in the mobile app (like weather, utilities on, or people present), the app only permits one selection and then returns to the category menu. This should not auto return to the category until all selections are made and the user taps "Done". As it is, it doubles the taps necessary to select more than one option.
Janaya Fix - Product Management
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Janaya Fix
Dfoster Thanks so much for your feedback—this is a really helpful observation.
The current behavior, where the app returns to the category screen after a single selection, was actually designed based on input from several customers who shared that they preferred not to have to tap a "Save" or "Done" button each time. In most cases, the fields you're referring to (like weather, utilities on, or people present) typically only require a single description, so auto-returning made the process feel faster and more streamlined for the majority use case.
That said, we completely understand how this behavior can be frustrating when you do need to select multiple options. You’re absolutely right that it adds extra taps in those scenarios.
We’re keeping track of feedback like this as we evaluate improvements to the selection flow.
Janaya Fix - Product Management
Thank you for posting, Dfoster! I have a few more questions for you:
- What specific selections are you trying to make when you encounter this issue?
- Have you experienced this issue on multiple devices or just one?
- Is there a particular category where this issue occurs more frequently?
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Dfoster
Janaya Fix - Product Management Well, for example, under the heating system category, I am required to describe the heating system and the energy source, so I have my template set up with about 6 options under "Description". But, when I go to description and select "forced air" for example, the software automatically assumes that is the only selection I want to make and returns to the Heating system section. Then, I have to return to the page with check boxes, select the other options I want.