Afternoon Diego,

This is Mark King – I own King Home Inspections – won’t get in your and Katie’s business here too much – but what annoys me is – when a realtor or buyer schedules an inspection through the On Line Scheduler – that day/time and inspector is recorded in the ISN calendar – that’s great – but, if the inspection gets cancelled or moved to a different day and time – there is no way for the realtor / buyer to go back into the scheduler and erase the initial entry of the day / time / or inspector from the calendar – the only option they are given through ISN is “start over” – which doesn’t erase the day/time and inspector from the calendar – it still shows that day/time and inspector as taken - this leaves a HUGE opportunity for us to go a property for an inspection that no longer exists – and, if we are fortunate enough the realtor makes Katie aware the initial inspection has been moved – Katie now has to go into the calendar and manually make the changes and make the inspector available – it seem logical to me the software should have an option or function where the realtor / buyer can go back to the scheduler and “cancel’ the initial inspection and the software would erase it from the calendar –

I hope this is clear – Katie and I have spoken about this so she will be able to fill in any questions you might have –

The software has been awesome – Katie was the person who introduced us to the ISN software and it has helped us tremendously – but, what I consider a flaw has been an annoyance and clean up duty for Katie since we started using the software –

Thanks for your time and I hope this helps

😊