Updates to the “order started” email/SMS notifications now send messages immediately but often with incomplete information (missing client details, address, or inspection time).

This change is impacting inspectors who rely on these notifications to quickly contact clients, causing delays and workflow disruption. While full details are included later in confirmation notifications, the timing is not ideal for many users.

We’ve received multiple complaints, including from a long-term customer who reports business impact and is considering switching platforms.