Online scheduler agent role client option
in review
m
mblick
At the moment, when scheduling orders online, if the user scheduling selects "seller's agent" as the role, the system displays a "homeowner" field. If the agent scheduling online is a buyer's agent, the system displays a "home buyer" field to fill out.
The buyer's agent had requested that the listing agent take care of ordering the inspection for her and her client because she works over in Kansas City and is not familiar with local protocols. The listing agent logged into the online scheduler and identified properly as the seller's agent. When prompted, the seller's agent entered the sellers name , email and phone number as requested by the scheduler. If the buyer had not called in this morning with questions about the inspection, we would have pursued a signature from the seller instead of the homebuyer in order to go forward with the appointment which would have been a major problem.
Please fix the ONLINE scheduler so that it stops requesting buyer or seller information depending upon how the person scheduling identifies themselves. We had a Seller's agent start the inspection
Product Management Team
marked this post as
in review
Product Management Team
mblick - We appreciate you taking the time to share your feedback. Our Product team reviews all customer input as part of our ongoing evaluation process. Thank you for contributing your perspective.