Re-inspection
e
ewilliams
Currently there is no great way to add to your old order for re-inspections, etc without issues.
Example...When we did the full standard inspection a few weeks ago we completed a full order. We were asked to go out today to complete a verification of repairs (reinspection) on the property to ensure they items they requested were repaired correctly. The best way we know how to do this so far is to- add fee and note to original order, add an event in to the inspector's calendar so they know where they need to go, then add a note to payroll because 5/19 is in another pay period. This is not scalable.
IF we were to create a new order - it #1 costs us too much in scheduling fees, #2 changes our overall inspection fee and throws those numbers off #3 we have two orders, two invoices, and the two are NOT well connected to each other.
The chat support told us the best way to build out a reinspection is to go to actions, reorder. This does NOT help with our 3 issues stated above. I have spoke with 5 other inspection companies (multiple over 1mil in revenue) and they all face the same issue with their re-inspections at this time.
We need to come up with a more efficient way to book these out without messing up our payroll, messing up our data collection or messing up our scheduling.
ISN Product Management
Thank you for posting, ewilliams! I have a few more questions for you:
- What specific features or changes would make the re-inspection process more efficient for your team?
- How frequently do you perform re-inspections, and what is the typical impact on your scheduling and payroll?
- Can you describe any existing systems or processes that work well for re-inspections, which we might consider integrating or improving upon?
e
ewilliams
ISN Product Management
What specific features or changes would make the re-inspection process more efficient for your team?
If we could go to the old order, add the reinspection fee and upload docs. However, be able to put almost a sub inspection on a different date. This would allow our information to be placed into one organized document. Our payroll to be able to read the sub inspection and for our inspectors to easily see this on their daily schedule.
How frequently do you perform re-inspections, and what is the typical impact on your scheduling and payroll?
We perform anywhere between 1-5 re-inspections per week. This impacts us by a lot of extra office time, auditing to ensure we have the proper pay, we charge the client appropriately, and that our documents are all well organized together. We would complete more, if there was a an easier system.
Can you describe any existing systems or processes that work well for re-inspections, which we might consider integrating or improving upon?
There is currently no functional system provided by ISN for re inspections. The system you currently have simply copies and pastes info over. It needs to be a system where you can place the reinspection fee and docs in the original order, then the sub order would have the calendar for the inspector and the appropriate payroll accountability.
This would allow for docs to be all in one organized space, payroll to be correct, inspectors to have a functioning schedule and for our average inspection fee to remain accurate.