Repeat Client Notice
future
L
Lindsay G - ISN Product
Merged in a post:
Have the Stats listed for Clients
M
Mindy
Similar to Buyer's Agent and Seller's Agent Stats, it would be nice to see the Stats of Clients so inspectors know when they have used us in the past.
j
jboni
Yes! it's embarrassing when i don't remember the client.
L
Lindsay G - ISN Product
future
L
Lindsay G - ISN Product
Merged in a post:
Repeat client notification
R
Richard (Dick) Green
We are reminded if an inspection at the same address is being performed and I would like to see a notice when an inspection is set up for a previous client.
L
Lindsay G - ISN Product
Merged in a post:
Repeat client info on order form
a
ahart
ISN Order form currently notifies you when you input the client info that we already have them in our system.
It would be really helpful to be able to see which inspections we performed for the repeat client.
L
Lindsay G - ISN Product
Merged in a post:
Repeat clients
P
Phil Wise
Just like we get a notification if we have inspected the property before, it would be very helpful if the inspector is notified that this is a repeat client. That way we don't turn up to the inspection looking stupid that we don't remember this person
L
Lindsay G - ISN Product
Merged in a post:
Prior Client Notifications
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gsloan
Please design a way for the office/inspector to know the client is a previous client.
C
Ccugini
I am not yet familiar with the ISN enough to be clear in my comment. But I would think that there are two items in this recommendation.
- Repeat Clients (for instance an Investment Buyer) who is purchasing / selling multiple times.
- Repeat Inspection of the same property. The market has resulted in a home being bought and sold more than once in a reasonably short period of time. A trigger would allow the inspector to review previous conditions and see if there were significant / noteworthy changes.
Ultimately the comment refers to client relationship (remembering the client). They have chosen to re-use our service. Thanking them for their continued trust in our business is worth noting upfront.
ISN Product Management
Hiya Phil Wise, thanks for this post! I have a few more questions for you:
- How frequently do you encounter repeat clients in your inspections?
- Would you like any specific information about the repeat client to be included in the notification?
- Is there a preferred method or timing for receiving these notifications before the inspection?
Janaya Fix - Product Management
Merged in a post:
Notice of repeat customer
g
gmonfeli
We could really use a notice if we've done past inspections for repeat client
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