Report Writer Data input lag (possibly due to sync?)
complete
J
John Maxon CPBC 47615
Having to wait to ensure correct data input.
Specific example - in General category. Others present Line. I select buyers. I shows in data field. I then select/add Buyer's Agent. Sometimes it shows immediately. Other times it only shows Buyers. I then go to add again. I have just realized that if I wait a 10 count/10seconds, buyers agent MAY appear. So it is not a input issue (as I previously thought) but rather a display issue - there is often a significant delay before the data shows as added. This data enter is probably our second major/biggest issue with Report writer (after the photo handling/wide angle lens which is currently being worked on).
If it is a sync issue/can sync be TURNED OFF during the report or set to happen periodically rather than ongoing (it definitely slows our data collection).
Keep up the great work - this will be a great software when assorted issues are correctly addressed.
Janaya Fix - Product Management
updated the status to
complete
Janaya Fix - Product Management
John Maxon CPBC 47615 - We recently rolled out several improvements aimed at reducing latency in the Report Writer and improving overall responsiveness. I wanted to check in and see if you’ve noticed a meaningful difference in performance on your end. Does it feel faster in your day-to-day use? Also, based on your experience now, do you feel the original concern has been resolved, or are you still seeing issues that we should continue investigating? Your feedback is incredibly helpful in making sure we’re fully addressing the problem, so I appreciate you taking a moment to share your thoughts.
Product Management Team
updated the status to
in review
Product Management Team
John Maxon CPBC 47615 - Please feel to reach out to the support team. You can toggle yourself into offline mode while you are writing the report. Your data will then sync once you are back online. I am going to keep this feedback open, because there are always things we can do to improve the sync latency.