Tagzter Integration For Report Completion
J
JLaughman
We use a report writer called Tagzter that can send the report to the ISN record but can't complete the inspection, so we have to go in and complete it manually. They say that ISN is not providing them with the proper access to be able to complete the inspection, even after multiple requests. What can I do to facilitate this?
ISN Product Management
Hiya JLaughman, thanks for this post! I have a few more questions for you:
- Can you provide more details about the specific access that Tagzter needs from ISN to complete the inspection?
- Have you received any specific error messages or codes from Tagzter when trying to complete the inspection?
- Can you describe the current process you follow to manually complete the inspection after the report is sent to the ISN record?
J
JLaughman
ISN Product Management I assume it's some sort of API issue. We don't get any error, it just doesn't finish the completion of the order. The link gets pushed to the order, but we have to go to the order, select the complete button, and then click "I have NO Report File (complete without)". Our previous report software did not require this manual step, so I know it can be done.