I would appreciate greater flexibility in creating upgrades. First, pricing flexibility - the current upgrade setup assumes that all upgrade services offered are a flat rate, yet most of our upgrade services rely on SF or other feature to determine a price (such as WDO or WDI, etc.). Many of the services I would like to offer as upgrades are eliminated because we need a flexible pricing method. Second, inspector flexibility - not all inspectors can perform all upgrade services. Would be nice if upgrades were offered or not offered based on the inspector that the appointment is scheduled with. Thanks!