Feedback

The report tile page defaults to Home Inspection Report if the field is not filled in. It would be more intuitive to default to the name of the report template. I have an Engineers Report that is being called home inspection report. Diego had to inform me that this is not how it works. The way it works makes no sense.

The inspection report shows the agent's info by default. Please provide an option to choose whether to display the agent’s information on the inspection report without needing to remove the agent from the ISN order.

Problem: Fees cannot be hidden on a published report. Generated via the ISN report writer Example: An inspector who should not have visibility of the fees is able to see these on the published report and via the page generated via the report preview. Suggested solution: Tie the user setting "Do not display fees to this user" to the report writer or provide an option to hide the fees from certain reports as all parties can see those fees.

Feature Enhancement Request – Photo Capture to Media Library Without Auto-Publishing to Report I’d like to propose a workflow enhancement that would significantly improve efficiency and usability when capturing photos within ISN—particularly during live inspections. Currently, photos taken directly within ISN (via the Media sections tied to report categories) are automatically inserted into the report. While this works in some cases, it limits flexibility and forces inspectors to decide at the moment of capture whether an image belongs in the final report. Proposed Enhancement There should be an option to take photos directly within the ISN app using the existing Media sections of the template but have those photos saved only to the inspection’s Media Library by default, rather than automatically appearing in the report. Or give you the ability to choose, which pictures that you took in the media section to show up in the report. From there, the inspector should be able to selectively choose which photos to associate with: • Specific report sections • Individual comments • Or exclude them from the report entirely This would mirror the current workflow used when selecting images from the Media Library, but eliminate the inefficient step of taking all photos on the phone first and uploading them later. Especially that they don’t always upload in order and then you have to scatter through all the pictures mixed up to find specific pictures associated with your comments that you want to utilize. Why This Matters This change would allow inspectors to: • Capture all relevant photos in sequence during the inspection without interruption • Build a complete, organized Media Library inside ISN in real time • Decide later during report writing exactly which images belong in the final report and the pictures would be organized by the sections and available to choose which pictures in that section you want to specifically utilize for a certain comments • Avoid cluttering reports with unnecessary or redundant photos • Reduce time spent switching between the phone camera, uploads, and manual sorting Current Limitation At present, inspectors can only: • Build the Media Library by uploading photos from their phone, or • Take photos within Media sections that are immediately and automatically inserted into the report There is no way to take multiple photos within ISN that remain in the Media Library without being published to the report unless manually removed afterward. Summary Allowing in-app photo capture that feeds the Media Library without auto-publishing and requiring intentional selection to place photos into report sections would align perfectly with how inspectors actually work in the field. It would improve speed, accuracy, and overall report quality while reducing friction in the inspection process. I believe this enhancement would be a meaningful upgrade to ISN’s mobile workflow and greatly appreciated by inspectors who rely on efficient, real-time documentation.

Line spacing, indentation, fonts, attributes such as bold and italic, the appearance of ordered and unordered lists can very greatly between each viewing & editing method of Introductory Text and Information fields. For example, if a non-serif font like Arial used in Template Editor, bold text appears as a serif font (not sure what font) which looks nothing like the text next to it. Line breaks can be seemingly added or lost in different views. This needs to be fixed so that we can present properly formatted, professional-looking reports to our customers.

When copied from another source, such as government-provided documentation regarding home inspection requirements or other publications, web sites, Word Docs, PDFs, etc, etc, the formatting is almost invariably changed or lost when pasting into an "Introductory Text" or "Information" field in the Template Editor. This even occurs when pasting unformatted text, as in from Notepad or another source that does not embed formatting data.

Since the ISN report is a live web page that already has interactivity on it, I'm hoping it would be easy to add the ability to enter a url on a page and format it as a hyperlink (either automagically or with a dialogue box - maybe like adding media?). I want to be able to link my clients to a sewer scope video that resides on YouTube, for instance. Currently, I'm using a free online QR code generator and just placing the QR code as an image. Seems like a hyperlink would be better, though, since a lot of clients are probably on their mobile when they're viewing the report.

Some how there needs to be a conncetion between the digital signature and license info that is put on each profile with in the admin section of ISN to transfer that data to the report writer detail information section. For example you already have the connection that relays the inspectors name address and other info... all that needs to be added is the licenss numbers and digital signature,,, and Wala its done. would be super nice to get there profile photo over there too... I know you guy are in comp with Spectora,, you need to lo at there platform... it alos has some nice background in it too. I feel that the ISN report qrite is good but it need some jazz up...its awful bland. We need mire option for custimization. ISN is the best when it comes to every thing you offer especially for multi inspection firms like mine ,,,,but the report writer (in my opinion) is lacking in options and visual appeal... It needs a big step up in game / level... Me and my team did a deep dive into Spectora last year cause I was about to move my entire platfrom over there but we found some things we did not like and we have alot of time invested into ISN,,, On the other hand there (Spectoras) report writer platform is superior to ISN and it look more visually appealling... If you can step up your game with your report write you guy woul blow then out of them out of the water ,,, no contest and thats what our hope is and that why we are staying at ISN...

The check boxes on both Uniform Mitigation and 4-Point forms have ither a TINY check mark or a a TINY dot. These are difficult to read and inconsistant. Request to markALL check boxes have a large, bold "X" that is easy for client to read. ALso make all check boxes have the same, cosistant "X" symbol

I'm from North Carolina. We are required to have the signature of the inspector on our reports. Right now, I've had to take a picture of my signature and put it on a cover page of the PDF. Can you please add a place for an inspector's signature where the inspector's information is on the report viewer and the PDF.