Feedback

This line is hardcoded into the V3 Scheduler - "The fees on this page are only an estimate. You will see the final fees before you confirm your order at the end of this flow." This does not fit ALL instances of the Scheduler. I do Not have prices associated with my "Flow" in the Scheduler. My prices are initially quoted via text and then solidified when the inspection is confirmed and finalized by me. Can you please rewrite this message to include BOTH instances of inspectors that use this system for price quotes and those that don't? See what you think of this statement. It covers Both instances! "The prices shown are estimates and may change based on the services you select and the information you provide. If a final price is available, you’ll see it before you confirm your order." Thanks for reviewing. You guys are doing great!

We’d love a supported way to track when a visitor successfully books an inspection through Online Scheduler V3 embedded on our website. This would help inspection companies understand which advertising campaigns lead to actual bookings. Our immediate use case is OpenAI Ads conversion tracking. Ideally, ISN could provide: A documented notification to the website (postMessage callback) or a server-side webhook after a booking is successfully saved and scheduled. A unique order or event ID to prevent counting the same booking more than once. An indication that the booking originated from the Online Scheduler. A supported way to preserve an ad-attribution identifier through the booking process. The notification should only fire after a successful save—not when someone selects an appointment, clicks a button, abandons the scheduler, or encounters an error. We mean completion of the booking, not completion of the inspection. The notification should avoid including customer personal information. Documentation and an example integration would be very helpful. Thanks for considering this! We’d be happy to share more about our setup or help test a supported solution.

Under "Input Fields for Client/Agents" Can this be Altered - "Display Fields for Insurance Agent" and possibly make it- "Display Fields Lawyer or Insurance Agent" or create an Additional Field for just Attorneys? Thanks

Today that box is hardcoded off on every new client, and the Online Scheduler has no way to collect SMS consent or set the box. The result is that every client who books online arrives with texts disabled, every time, with nothing to alert the office. I lost the booking confirmation text and every subsequent text on a live order this week and did not find out until after the inspection was already scheduled. There is no way to catch it other than opening each client record by hand after the order comes in. Compounding it, there is no way to audit my own list. There is no SMS column on the client grid, no filter for it, and no bulk update, so I cannot see which of my clients have it enabled without opening every profile one at a time. Three things would fix this, in order of usefulness: A client-facing SMS consent checkbox in the Online Scheduler that sets "Send SMS events" and logs the opt-in with a date and source. This solves it properly and keeps the consent record where it belongs. An account-level default so offices that collect consent another way, such as in a signed inspection agreement, can turn it on. At minimum, an SMS column and filter on the client grid, plus a bulk update. Even without the above, let me see and fix my own data. I understand the consent reasoning behind the current default. The problem is not the default. The problem is that there is no supported way for a client to give consent through your own booking flow, and no way for me to see who has.

Afternoon Diego, This is Mark King – I own King Home Inspections – won’t get in your and Katie’s business here too much – but what annoys me is – when a realtor or buyer schedules an inspection through the On Line Scheduler – that day/time and inspector is recorded in the ISN calendar – that’s great – but, if the inspection gets cancelled or moved to a different day and time – there is no way for the realtor / buyer to go back into the scheduler and erase the initial entry of the day / time / or inspector from the calendar – the only option they are given through ISN is “start over” – which doesn’t erase the day/time and inspector from the calendar – it still shows that day/time and inspector as taken - this leaves a HUGE opportunity for us to go a property for an inspection that no longer exists – and, if we are fortunate enough the realtor makes Katie aware the initial inspection has been moved – Katie now has to go into the calendar and manually make the changes and make the inspector available – it seem logical to me the software should have an option or function where the realtor / buyer can go back to the scheduler and “cancel’ the initial inspection and the software would erase it from the calendar – I hope this is clear – Katie and I have spoken about this so she will be able to fill in any questions you might have – The software has been awesome – Katie was the person who introduced us to the ISN software and it has helped us tremendously – but, what I consider a flaw has been an annoyance and clean up duty for Katie since we started using the software – Thanks for your time and I hope this helps 😊

is it possible to add a "duplicate" option to multiple days for available time slots? It is very tedious to manually enter time slots for each day.

It would be nice if an inspector has a time block on their schedule, and the office manually enters an appointment that is outside of that time block, the system notices this and removes the time block that shows them still available. This applies to inspectors who are only doing 1 per day at this time. If we don't manually remove that morning slot, someone is able to book them for a second inspection online that day.

It would be very helpful if we could limit the online scheduler so that if an inspector already had 1 inspection on a given day, the entire day would be blocked for online scheduling.

Allow for Decimal points in the sqft of the online scheduler and order form, I've noticed a lot of clients/realtor add the decimal points on the sqft when booking and it doesn't work for calculating the total fees it just add extra numbers to the full sqft like 119795sqft instead of 1197.95sqft

The payment link option is on in online orders. This does NOT require people to pay at time of order, it just gives them the option, but it's not a requirement. I'm hoping you have a solution for us to make this a requirement, otherwise prevent the user from scheduling the order.